Black Country Living Museum
Overview
"Visit the award-winning Black Country Living Museum and you'll be joining in with 300 years of history like no other. One of the most extraordinary open-air museums in the UK, the Museum immerses visitors into the sights, sounds, smells and tastes of the past. Explore 26 acres of original period shops and houses and meet the Museum's costumed characters along the way - they'll explain what it was like to live and work in one of the world's most heavily industrialised landscapes."
Contact details
Discovery Way Dudley West Midlands West Midlands DY1 4AL United Kingdom
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Access Card notes
This provider accepts the Access Card as supporting documentation for accessible facilities and tickets. The information in this listing is submitted by the provider.
Access guidance
- The Museum has a number of manual wheelchairs (rated 18 stone / 115 kilos weight) which can be used on the day subject to availability or which can be booked in advance via 0121 520 8054 or email bookings@bclm.com. There is no charge for the use of the wheelchairs. Access is available to the majority of buildings although, as they are authentic historic exhibits, many require the use of temporary, portable ramps. A map of the museum is available at reception which will help you to navigate the site. All of our staff will be pleased to help you to get the most from your visit so please ask if you have any special requirements or need additional support. The Museum Duty Manager is available to be contacted at any time during your visit on 07788 666161. Car Park – there are dropped kerbs from the car park to access the Museum Entrance Building. Entrance Building – there is level access into the Museum Entrance Building. Visitors can access the admissions desk, gift shop and Rolfe Street café and toilets via a wide ramp (shown below). The Entrance Gallery, Introductory Video, Exhibition Hall and further toilets are easily accessible to the left of the Reception via a wide walkway.
- Access is available to the majority of buildings although, as they are authentic historic exhibits, many require the use of temporary, portable ramps. A map of the Museum is available at reception which will help you to navigate the site Transport The Museum have a vintage style vehicle, 'DORIS' named after the mother of one of the original donors of the vehicle. Doris is the Museum's accessibility vehicle, she has a tail lift to enable visitors in wheelchairs and those with mobility issues easy access. Doris is able to carry manual wheelchairs and pushchairs, but not motorised wheelchairs or mobility scooters. Signs with information about this service are located near the tram stops. At any time you can call for Doris the Museum's accessibility vehicle either by asking any of the transport drivers at a designated stop or by calling the Duty Manager on 07788 666161. admissions desk.
- There are accessible toilets in the following locations, all marked on the site map, available from admissions. • To the right rear of Rolfe Street café counter • At the end of the Entrance Gallery at Admissions • Next to the Indoor Seating / Picnic area on the Boat Dock • In the courtyard at the Workers Institute. • The rear of the Bottle and Glass Inn – this toilet requires access with a RADAR key available on request in the pub. Changing Places visitors are able to use the Dudley Archives & Local History Centre Changing Places facility which is situated next door to the Museum. The facility is open 10am-4pm Mondays, Wednesdays, Thursdays and Friday, 9.30 -5pm Tuesdays and 10am-4.30pm on Saturday and is closed on Sunday. Excludes public holidays. Please call 01384 812771 for details. All calls made on a Monday will not be answered but the building will be open.
- Assistance dogs are welcome throughout the site with water bowls available at the Workers Institute café and Bottle and Glass Inn.
- The Museum offers a free day time admissions price for essential carers, discounted admission is available for special events. If a visitor with disabilities requires an essential carer, this carer is admitted free of charge. Please bring along one of the following forms of identification: a recognised carer ID card, PIP cover letter or a Blue Badge belonging to the visitor with disabilities.
- Large printed information To help you make the most of your visit you can download exhibit information sheets. These are especially useful for customers who may have a hearing impairment. BSL Welcome Video
- Hearing Loops are installed in Admissions, Gift Shop, Rolfe Street café and Workers Institute café.
- First Aid – trained first aid staff are available every day. If assistance is needed please contact any member of staff or the Duty Manager on 07788 666161.