Easy Jet
Overview
EasyJet plc is a British multinational low-cost airline group headquartered at London Luton Airport. It operates domestic and international scheduled services on 927 routes in more than 34 countries via its affiliate airlines EasyJet UK, EasyJet Switzerland, and EasyJet Europe.
Contact details
Hangar 89 London Luton Airport Luton Bedfordshire East of England LU2 9PF United Kingdom
https://www.easyjet.com/en/help/boarding-and-flying/special-assistance
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Access Card notes
Anyone travelling by air can ask their airline directly for special assistance around ALL airports. At present no proof is required to request help. It is VITAL that you PREBOOK assistance with your airline before travelling - the way to do this is often found on the Passenger Information section of the booking process. You provide your information and then it usually has a dropdown or tick box that says something along the lines of 'needs special assistance'. Pre booking also means that assistance is in place at both ends of your journey - staff at each airport will be notified to expect you and will meet you at the plane once landed. They will also be expecting you for your return flight. Remember it's always better to over request help and then say you don't need it on the day, than to turn up and find there is no one available to help you. And please remember that while some airports do recognise the Access Cards, if they are understaffed and/or extremely busy they may not be able to help you if you just turn up without booking.
This provider is "Named and Famed". This means that it has been highlighted by feedback from multiple Access Card holders who have used their card to gain access or a discount. The information provided in this listing is sourced directly from the provider’s publicly available information.
*This is not a guarantee of any set service or policy this organisation might have.*
Access guidance
- Arrival and departure assistance services are provided by the airport. The services they provide differ considerably by airport location. It's important that you familiarise yourself with the services they provide to make sure your needs will be met. Please take a look the airport's website for up to date information. Assistance may include help to: get from a designated meeting point in the departure airport; go through customs and security to the boarding gate; get on board the plane and into your seat; stow your cabin bag(s); get off the plane after landing; retrieve your luggage and any mobility equipment; take you to a meeting point in the arrival airport.
- We do have an on board wheelchair to help you get to and from the toilet; you must be able to transfer yourself from/to the aircraft seat and toilet compartment to the on board wheelchair. Our toilets have grab handles and rails, and we'll be happy to help you to and from the door.
- You can travel with a recognised assistance dog on most of our routes. A recognised assistance dog is a dog which is highly trained to assist a person with a disability. Please be aware that we can only accept recognised assistance dogs, or assistance dogs in training, on board our aircraft. Emotional support animals, owner certified assistance dogs, therapy animals and pets of any kind are not permitted for carriage.
- If we ask you to bring a travel companion, we guarantee their seat will be the same price as yours, even if they book it later. Please make sure you check if you need to have a travelling companion before you get to the airport. For safety reasons you may be unable to fly if you don't have one. If you're travelling with other passengers not requiring assistance, one of them may be able to accompany you through security and whilst boarding the aircraft. Please check with the airport directly on the day.
- On board, Cabin Crew will take you through the safety briefing and will help you to locate the oxygen mask and life jacket and fasten your seat belt. They will also explain to you where your seat is located in relation to the emergency exit and the toilets and will help you make your way to and from the toilet. If you buy food or drink, they will help you to open the packaging.
- We recognise that everyone's needs are different so please let the Special Assistance team at the airport know what your specific needs are. Our Cabin Crew will take you through a separate safety briefing on board. Our Cabin Crew have been trained to communicate with customers who are hearing-impaired and some may also be able to communicate in Sign Language.
- Extra hold allowance You can bring two items of mobility equipment with you free of charge, in addition to your hold luggage allowance. Examples include: Wheelchairs Sports wheelchairs Electric mobility aid Walking frames Crutches Shower seat If you have more than two mobility items, you'll need to buy a hold luggage allowance for them. This can be done online through Manage Bookings. At most airports you'll be able to bring your mobility equipment up to the aircraft door but it may have to travel in the hold for the flight. It will then be waiting for you at the aircraft door or in the baggage hall when you arrive at your destination.