Lightwater Valley
Overview
As a member of the British Association of Leisure Parks, Piers and Attractions (BALPPA), we welcome visits by disabled guests and will always do all that is possible to ensure a safe and enjoyable visit. There are, however, certain rides and attractions in our park that can be physically demanding and vigorous. We, therefore, reserve the right to refuse admission to certain rides should we feel there is a danger to a particular individual or individuals for whatever reason. We have been advised by the Health & Safety Executive that refusal on the grounds of health & safety does not constitute discrimination. We hope that you understand and accept the decisions made in the interests of your safety.
Contact details
Water Lane North Stainley Ripon Yorkshire and the Humber HG4 3HT United Kingdom
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Access Card notes
Lightwater Valley is proud to partner with Nimbus Disability, operators of the Access Card scheme, who will now process all Essential Carer and Rides Easy Access Pass (Ride Wristband) applications.
This provider accepts the Access Card as supporting documentation for accessible facilities and tickets.
The information in this listing is submitted by the provider.
A free registration is available at this venue as an alternative to an Access Card. Please use the link below to begin your application. Please note, if you already have an Access Card, you don't need to apply again. Simply provide your name and Access Card ID number to the venue. Click here to start your registration
Access guidance
- We offer a Rides Easy Access Pass for guests who find standing and or queuing a substantial barrier to accessing rides and attractions. The Rides Easy Access Pass removes the need for our guests to wait within the main ride queue lines and enter by a dedicated entrance for Access Pass users. 1) Ensure that you have a Nimbus Access Card or Registered Lightwater Nimbus ID that shows a queuing symbol. 2) Bring the Physical Card or Nimbus ID details to our Visitor Information Office. 3) Our Friendly Team will issue your Rides Easy Access Pass and issue a wristband for the guest requiring the support. You can have up to 3 other guests or family members ride with you! 4) Present the Easy Access Pass and wristband at your chosen ride for preferential access. 5) The Ride Operator will initial the pass and permit access, Enjoy the ride! Please note: The Rides Easy Access pass service does not allow immediate and unrestricted access to rides and is not a 'queue jump' service. At every ride guests will be expected to wait a period of time to allow operators to effectively manage the throughput of guests, as well as carry out essential safety processes
- The vast majority of the Park is very easy to access for wheelchair users and there are special arrangements made at rides and attractions to allow access. We are pleased to offer Wheelchairs, which are available to hire from our Visitor Information Centre on your day of visit . There is a £10 refundable charge. Unfortunately, we do not hire Mobility Scooters. Wheelchair users can stay in their chairs at the following rides and attractions: • Lakeside Walk • Meet and Greet • Hall of Mirrors • Lightwater Express Train For all other rides please check the Mini Access Guide for entrance and exit routes.
- Our Lakeside Walk is a wonderful area to take a quiet break and explore our wonderful surroundings before continuing your exciting Lightwater adventure. There are ample seating areas located all around the Park. These take the form of benches and picnic tables. There are also large undercover seating areas next to Ebors Soft Play, Grill Café and in the main entrance arcade. The disabled car park is situated directly adjacent to the park entrance and Admissions booths. Parking is clearly marked and available to blue badge holders only. Please contact our Visitor Experience Centre if this would cause a problem. We also have a designated area within our coach park for disabled minibuses.
- Accessible toilets are available throughout the park. Changing Places Room – Located next to our Outdoor Play Area. This facility is designed to support parents and carers of disabled visitors who require the use of a hoist, changing bench and/or a centrally located toilet. Users may obtain a key from our Visitor Experience Centre.
- We recognise that some guests require additional assistance from a service animal in order to visit Lightwater Valley, therefore, assistance animals and guide dogs are permitted to enter the Park. However, due to our unique environment, the following requirements apply: • Owners must be in control of their animal at all times. • The animal must remain on a non-extendable lead whilst inside the Park. • The animal cannot be left unattended at any time. • Animals are not permitted to enter a ride carriage. • Whilst we do not have a designated area for animals to expel waste, we require all animal owners to dispose of any waste immediately. We reserve the right to request proof of training and to refuse access to untrained animals due to the health and safety risk they pose to both guests and staff.
- Essential Carer tickets are available for guests with a medical condition or disability, where support is needed that is significant and in excess of what could be reasonably expected of friends/family already accompanying the guest. We allow one essential carer to accompany a paying guest into the park who requires their assistance during their visit, if their Access Card or Nimbus ID carries the +1 symbol. If eligible, two people can accompany the paying guest with the appropriate +2 symbol on their Access Card or Nimbus ID. You can book your carer ticket online in advance. Either a Nimbus Access Card or Lightwater Nimbus Registered ID with a +1 symbol, MUST be shown on the day as proof of disability.
- Located in our Visitor Experience Centre we have a quiet room / safe space which can be used to help regulate and escape from the hustle and bustle of the adventure park atmosphere. Please come and see a member of the friendly team for access at any point during your visit. This has been upgraded for the 2024 season with the help of Visible Autism LTD.