Red Funnel
Overview
Inspiring Isle of Wight Adventures Since 1861 For 163 years, Red Funnel has been connecting passengers between the Isle of Wight and Southampton. And while a lot has changed – our paddle steamers have been replaced with state-of-the-art vessels, our onboard facilities are a whole lot better than they were in 1861 – you'll be greeted with the same warm welcome, standout customer service, and an adventurous spirit when you arrive on boar
Contact details
12 Bugle Street Southampton Hampshire South East SO14 2AL United Kingdom
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Access Card notes
Specialist Care While all of us at Red Funnel are ready to help support our customers along their journey, we are very proud to offer additional assistance via a dedicated support person, our Customer Services Specialist, Accessibility Support. This role is in place to offer greater, personalised assistance those customers travelling with physical or hidden disabilities, accessibility needs, or for hospital/medical appointments. Through this more concierge style of support, we aim to offer our customers specialised assistance and peace of mind to ensure a more seamless travel experience. Customers can also enjoy working with a more consistent, single point of contact, who understands their needs. For assistance, please contact 01983 681263 between 07:00 - 15:00 Monday - Friday, or email: customerservices@redfunnel.co.uk We know this can feel daunting, so we're here to help. No matter which ferry service you plan to travel with, feel free to reach out to us and our Customer Services Specialist, Accessibility Support will be happy to answer your questions and signpost some useful information. Buy Discounted Tickets https://www.redfunnel.co.uk/special-offers/disabled-persons-discount To buy Red Jet tickets, visit the Red Jet ticket office at either West Cowes or Southampton Terminal 2 and present your Blue Badge Card, Access Card or Disabled Persons Railcard when purchasing tickets on the day of travel. To book vehicle ferry travel, you'll need to book in advance. You can book online or by calling 023 8001 9192 (M-F, 08:00-19:00; weekends and bank holidays 08:00-18:00). You'll need to present your Blue Badge Card, Access Card or Disabled Persons Railcard at check-in. Discount applies to travel only, and is not valid with any other Red Funnel offer or concession, including standard travel holder discounts. Please remember to bring your valid Blue Badge Card, Access Card or Disabled Persons Railcard on the day of travel. Please contact us to book or learn more.
This provider accepts the Access Card as supporting documentation for accessible facilities and tickets. The information in this listing is submitted by the provider.
Access guidance
- Guests travelling between Southampton and East Cowes who are wheelchair bound or who require special assistance are legally required to pre-book at least 48hrs before travelling. This is to ensure we can meet your requirements and there are no travel restrictions that may affect you. Please let us know the nature of your disability and any specific requirements that you may have e.g. particular type of seating or accommodation, adapted facilities and any medical equipment you may need to carry. On-board there is room for several wheelchairs but the actual number of wheelchair users permitted on a sailing is at the discretion of the Commander.
- Vehicle passengers unable to use the ships' stairs will be parked as near to the onboard lift as possible. Alternatively, they may board as foot passengers. Please ask terminal staff for help. Wheelchairs and personal assistance is available for passengers at both ends of the ferry journey. Remaining with your vehicle In some circumstances, we are able to offer the ability to stay in your vehicle for the duration of your crossing. https://www.redfunnel.co.uk/isle-of-wight-ferry/plan/fares/healthcare-travel/stay-vehicle-crossings
- The Red Jets berth onto floating pontoons which rise and fall with the tide. The pontoons are accessed by passenger gangways which are wide enough for self-contained motorised wheelchairs. At low tide, the gangways will be steeper so to avoid walking up/down hill please take a look at the tide tables before planning your trip. If you would like to board the Red Jet first or require any special assistance please let a member of staff in the ticket office know in advance, this also applies if traveling as a foot passenger on the vehicle ferry, as the gangway is very steep.
- All our terminals have toilets, as do the vehicle ferries.
- There is no charge for assistance dogs travelling as dogs are free of charge across all our services. Enjoy a designated space for pets on board Red Eagle, Red Osprey and Red Falcon, the "North Lounge", located on the upper passenger A deck. The lounge offers comfortable seating, room at foot for dogs, water bowls and an onboard café serving hot and cold drinks and snacks, as well as treats for dogs in the lounge. To ensure a safe and relaxing environment for all passengers, please adhere to our Pet Policy and Conditions of Carriage when travelling with your dog.
- Assistance for blind and visually impaired passengers If you are travelling as a foot passenger you can also have a companion travel with you free of charge.
- If you are hard of hearing and unable to hear the public address announcements clearly, the On-Board Services Officer on 'B' Deck will be happy to assist you.
- We recognise the Access Card at Red Funnel and are dedicated to accessibility, earning recognitions for its inclusive services: Autism Friendly Award (National Autistic Society) – Recognised for providing an autism-friendly environment through familiarisation visits, sensory packs, and discreet assistance cards. Inclusive Transport Leaders Scheme – Leader Level (Department for Transport) – Achieved the highest accreditation for enhancing accessibility and ensuring independent, dignified travel for all passengers.