Stena Line Ferries
Overview
Stena Line is a Swedish shipping line company and one of the largest ferry operators in the world. It services Denmark, France, Germany, the United Kingdom, Ireland, Latvia, the Netherlands, Norway, Poland and Sweden. Stena Line is a major unit of Stena AB, itself a part of the Stena Sphere
Contact details
Stena House Station Approach Holyhead Anglesey Online N/A
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Access Card notes
This provider is "Named and Famed". This means that it has been highlighted by feedback from multiple Access Card holders who have used their card to gain access or a discount. The information provided in this listing is sourced directly from the provider’s publicly available information.
*This is not a guarantee of any set service or policy this organisation might have.*
Access guidance
- Almost all of our ports & ferries are adapted to suit the needs of disabled/reduced mobility passengers.
- Some ferries and some sailings may have a restriction on the number of guests in wheelchairs and guests using mobility devices that can travel. Of course, we are always pleased to make arrangements for anyone who requires help embarking and disembarking at ports or whilst onboard our ships and staff are trained to assist as requested. If you have a disability, reduced mobility or other impairment & require assistance please advise us of your specific requirements at least 48 hours in advance of travel by via e-mail or telephone.
- Guide dogs and assistance dogs are entitled to free travel and have full access to the passenger decks on all Stena Line routes and vessels. All guide and assistance dogs must have the necessary paperwork when checking in at the port and must wear the correct harnesses and jackets at all times while travelling.
- We may require that you travel with an attendant if it is essential for safety reasons, if you are unable to assist in your own evacuation from the ferry, if you require assistance to be lifted, if you require personal care assistance or are unable to understand safety instructions. If this is the case, there will be no additional fee for the attendant.
- Quality Standard Statement: Stena Line Ltd will train booking staff, terminal staff and ship staff who engage with passengers, in disability awareness. This training has been developed especially for those who work in our booking centres, ports and onboard our vessels, to provide knowledge about how restricted mobility can affect our passengers and what we can do to ensure they receive the highest quality of service whilst travelling with Stena Line. Training will be provided via an onboard trainer or a computer-based training module, which will be maintained through regular updates as required and records kept of training completed. Passengers are encouraged to provide feedback on their experience via the onboard customer satisfaction form or via email, which will be used to monitor and influence service delivery.