Windsor Castle
Overview
Windsor Castle is the oldest and largest inhabited castle in the world. It has been the family home of British kings and queens for almost 1,000 years and is an official residence of Her Majesty The Queen.
Contact details
Windsor Castle Windsor Berkshire South East SL4 1NJ United Kingdom
https://www.rct.uk/visit/windsor-castle
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Access Card notes
We offer a concession ticket and complimentary access companion ticket for disabled visitors. No proof of disability or need is required. For D/deaf and hard of hearing visitors we run regular BSL tours throughout the year and a Plain English script of our audio tour is available to borrow. Blind & partially-sighted visitors can take a descriptive audio guide or pre-book a descriptive tour with a Vocaleyes trained guide. We are fully wheelchair accessible and assistance animals are welcome
This provider accepts the Access Card as supporting documentation for accessible facilities and tickets. The information in this listing is submitted by the provider.
Access guidance
- During the summer and Christmas period it can get very busy in the Admission Centre. Any visitors who have difficult standing or queuing should speak to a member of staff in the Admission Centre who will aim to provide seating or offer fast-track admission where possible. Seating is provided in the precincts, State Apartments and St George's Chapel. Additional seating is always available upon request.
- The Castle is completely wheelchair accessible although long distances have to be covered on site and the Castle is situated at the top of a steep hill. A complimentary access companion ticket is available. Lifts inside the Castle require the assistance of warden staff as they are off the main visitor route.
- Long distances have to be covered on site. Bench seating is available at regular intervals in the precincts. In extreme cases a golf buggy is available to transport visitors who cannot manage long distances.
- Accessible toilets are available once visitors have passed through the Admission Centre, before you enter the State Apartments and once you have exited. Staff are happy to escort visitors out of the State Apartments, via the quickest route, if needed
- There are several grassed areas in the precincts and a water bowl is available upon request.
- We offer a complimentary access companion ticket.
- Staff are happy to help any visitor who requires assistance. We have a descriptive version of our audio tour.
- We run regular BSL tours throughout the year. A Plain English version of our audio script is available to borrow.