Cardiff Castle
Overview
"Cardiff Castle is one of Wales' leading heritage attractions and a site of international significance. Located within beautiful parklands at the heart of the capital, Cardiff Castle's walls and fairytale towers conceal 2,000 years of history."
Contact details
Castle Street Cardiff Wales CF10 3RB United Kingdom
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Access Card notes
This provider is "Named and Famed". This means that it has been highlighted by feedback from multiple Access Card holders who have used their card to gain access or a discount. The information provided in this listing is sourced directly from the provider’s publicly available information.
*This is not a guarantee of any set service or policy this organisation might have.*
Access guidance
- The Visitor Centre is fully accessible to wheelchair users and parents with pushchairs, including the Firing Line Museum, Castle Café & Bar and Gift Shop. Disabled toilets are located on the first floor. A lift takes visitors from the ground floor to the roof terrace.From the terrace, there is level access around the Battlement Walks and a ramp leading down to the Castle Green. The Castle grounds are flat, with much of it laid to lawn. Just over the drawbridge at the Castle entrance, there is a cobblestone path running the length of the site. The Education Centre and 15th century Undercroft, where the Welsh Banquets are held, are also accessible to wheelchair users and parents with pushchairs. The Castle Apartments contain many steps and spiral staircases and for this reason House Tours are not suitable for wheelchair users or pushchairs. In order to gain access to the Norman Keep, visitors must climb approx 50 steep stone steps leading up to the Keep entrance. Inside the Keep, there are further steps and some very steep staircases in order to reach the viewing platform at the top.
- Our city centre location means we have very limited space and are currently unable to provide on-site parking, however, there are several public parking facilities within a short distance. For assistance travelling between the car park and castle, the Cardiff Mobility Buggy is a free service available for pick up and drop off between two locations in the city centre.
- Disabled toilets are located on the first floor.
- Considerate owners with their dogs on leads are very welcome within the Public Square area of the Castle's outer green. Due to the historic nature of the site no dogs, other than trained Assistance Dogs, are permitted within any of the Castle's buildings or onto the Inner Green.
- A concession ticket for disabled visitors is available; a single carer can come in for free with the disabled visitor.
- Touch Tours of the Castle apartments can be arranged for pre-booked groups with visual impairments - please contact 029 2087 8100 for more details.
- Audio Guides are available in 10 languages. The audio guides of the site include a sign-language tour (BSL) and a tour for visually-impaired visitors (in English and Welsh). Large print script audio guides are also available.