ExCel London
Overview
ExCeL London is an international exhibition and convention Centre in the Custom House area of Newham, East London. At ExCeL accessibility is important — helping to provide an enjoyable event for everyone.
Contact details
Royal Victoria Dock 1 Western Gateway London London E16 1XL United Kingdom
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Access Card notes
This provider is "Named and Famed". This means that it has been highlighted by feedback from multiple Access Card holders who have used their card to gain access or a discount. The information provided in this listing is sourced directly from the provider’s publicly available information.
*This is not a guarantee of any set service or policy this organisation might have.*
Access guidance
- There are two stations adjacent to the venue - Custom House and Prince Regent, both of them are step-free. ExCeL is a large venue and our central boulevard is 600m long. All public entrances allow for access by wheelchair via low gradient ramps and an automatic door. Once inside the venue, all floors are level, offering unobstructed access. Wheelchairs are free of charge to hire. They are subject to availability so please email your enquiry to info@excel.london and we will confirm if there is one available for you to borrow. A physical form of ID (such as a driving licence, a passport, etc.) will be held as surety for the daily period of the loan. Mobility scooters are free of charge to hire. They are subject to availability so please email your enquiry to info@excel.london and we will confirm if there is one available for you to borrow. A physical form of ID (such as a driving licence, a passport, etc.) will be held as surety for the daily period of the loan. Self service equipment such as cash point machines are located at levels suitable to wheelchair users. Bars and self-service counters and the seating areas are accessible to wheelchair users.
- There are 40 toilets for disabled visitors located throughout the building. You'll find them near the Business Services centre, located on level 0 between hall entrance N4 and S4, the ICC conference suites on Level 3 and the restaurants and cafes on Level 1 and Level 2. ExCeL have worked with Changing Places to create an accessible changing facility at the east of the venue on level 1. This room contains a toilet, sink and a hoist. Please note the room has a RADAR key operated lock.
- ExCeL welcomes all Guide and Assistance Dogs. Guide and Assistance Dog owners have important rights under the Equality Act 2010 meaning they are legally permitted to enter establishments where the public are admitted. The wellbeing of our visitors is important to us and therefore we endeavour to welcome personal support animals to the venue during events. Some events may however have restrictions, where the organiser may have assessed that the specific nature of the event would not be a suitable environment for support animals. In order to support visitors wishing to bring personal support animals to the venue and to ensure smooth entry for those animals permitted, we ask visitors to contact the event organiser directly in advance via email, copying in accessibility@excel.london . Organiser contact details can be found on the event website via our listings here. Please be aware that welfare facilities for support animals are not available onsite and all owners will be fully responsible for the action of their animal, which will need to be kept under control and on a lead, harness, or in a pet carrier at all times.
- Provision has been made for non-visual indication of stair locations for those with impaired vision. Strong tactile differences in paving are provided to indicate hazardous areas, e.g. dock edge indicated by cobble stone surface. Door vision panels giving a zone of visibility between 900mm and 500mm above floor level are provided on all public access doors.