Radio 1 Big Weekend
Overview
24 – 26 May 2024, Stockwood Park, Luton At BBC Radio 1 Big Weekend we aim to create an event that is accessible for all customers. We have a dedicated Accessibility Team working to assist Deaf, disabled and neurodivergent customers and those with long-term physical or mental health conditions. Members of this team will be present on site throughout the event. ***Access registrations for 2024 have now closed***
Contact details
Stockwood Park London Road Luton Bedfordshire East of England LU1 4LX United Kingdom
https://www.bbc.co.uk/backstage/bigweekend/access/
https://bbcbigweekend.zendesk.com/hc/en-gb/requests/new?ticket_form_id=20424839653645
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Access Card notes
HOW TO APPLY FOR THE USE OF ACCESSIBLE FACILITIES 1: Purchase your ticket 2: Register your proof of accessibility requirements Assessment and registration proof of accessibility requirements will be processed by the team at Nimbus Disability. We are excited to be partnering with Nimbus Disability and The Access Card, one of the largest disability accreditation organisations. If you already have an Access Card, you don't need to re-register, just complete the Accessible Facilities Request form using your ID number. You will need to register for a free Digital Access Pass (which can be upgraded to a Nimbus Access Card if you wish). 3: I have completed the Accessible Facilities application form – what do I do now? The Accessibility Team will review your application and will contact you once it has been processed. Access to the accessible facilities will be provided to customers based on the approved requirements listed on their Nimbus Access Card or Digital Access Pass. Please see the event accessibility page to find further information and the links to the forms.
This provider accepts the Access Card as supporting documentation for accessible facilities and tickets.
The information in this listing is submitted by the provider.
Access guidance
- Ground Level Viewing Area A dedicated ground level viewing area will be available to those who need a less crowded area and/or the option of sitting for short periods of time. Please note that this area will be on grass. Access to the ground level viewing area will be approved in accordance with the requirements indicated on your Nimbus Access Card or Radio 1 Big Weekend Digital Access Pass. Limited seating is available in the ground level viewing area and it is operated on a first come first served basis. If approved for this facility you can bring your own chair in if you wish. If you would like to swap who is in this area with you please speak to the team on the day. Customers may be accompanied in the ground floor viewing area by an essential companion if required.
- Raised Viewing Platform The raised viewing platform is available for wheelchair users and those with restricted mobility. Access to the platform will be approved in accordance with the requirements indicated on your (Nimbus Access Card or Radio 1 Big Weekend Digital Access Pass. Only the approved customer and their essential companion will have access to the raised viewing platform in order to accommodate as many customers as possible. If you wish you can swap who is on the platform, please speak to the team on the day All raised viewing platforms have ramped access, wheelchair-accessible toilets, and charging points. There will be a bar at the main stage viewing platform. Limited seating (fold out chairs) is also available at each platform. If approved for this facility you can bring your own chair in if you wish. Raised viewing platforms may get busy, please note that these are operated on a first come first served basis. Please note that raised viewing platforms are not covered so please dress for all weather conditions.
- Raised Viewing Platform The raised viewing platform is available for wheelchair users and those with restricted mobility. Access to the platform will be approved in accordance with the requirements indicated on your (Nimbus Access Card or Radio 1 Big Weekend Digital Access Pass. Only the approved customer and their essential companion will have access to the raised viewing platform in order to accommodate as many customers as possible. If you wish you can swap who is on the platform, please speak to the team on the day All raised viewing platforms have ramped access, wheelchair-accessible toilets, and charging points. There will be a bar at the main stage viewing platform. Limited seating (fold out chairs) is also available at each platform. If approved for this facility you can bring your own chair in if you wish. Raised viewing platforms may get busy, please note that these are operated on a first come first served basis. Please note that raised viewing platforms are not covered so please dress for all weather conditions.
- Wheelchair-accessible and standard toilets for accessible customers are located across the arena. All toilet locations will be shown on the site map and in the Access Guide that you will receive before the event. There will be a changing places unit containing a height adjustable bed with hoist, as well as a sink and toilet. Please note, hoist slings will not be provided so please bring your own if required. The location of the changing places unit will be detailed in the Accessibility Guide.
- Assistance dogs will be approved in accordance with the requirement indicated on your Nimbus Access Card or Radio 1 Big Weekend Digital Access Pass. A spending area will be available for assistance dogs. Not all dogs are Assistance Dogs - they have been specially trained to provide a service, to behave in crowds, noisy situations and to not soil unless directed to do so.
- If your Nimbus Access Card or Radio 1 Big Weekend Park Digital Access Pass indicates the essential companion requirement, we will automatically provide you with an essential companion ticket No additional cost. Do not purchase a ticket for your essential companion as this cannot be refunded. The essential companion must be willing and able to perform all requirements as needed by the accessibility customer and must provide assistance to the customer during the unlikely event of an evacuation or other emergency. Please note that essential companion tickets are free but are only available to customers who have purchased a ticket. If the customer with accessible requirements is a child of 15 years or under, they must be accompanied by an adult who has purchased a ticket. If the child also requires an essential companion, this will be indicated on their Nimbus Access Card or Radio 1 Big Weekend Digital Access Pass. If the essential companion wishes to bring a child/children to Radio 1 Big Weekend event, then the child/children must have a valid ticket (unless aged 2 or under) and should be accompanied by another adult who has purchased a ticket. Once you have been approved for the Essential Companion Ticket, you will receive a confirmation e-mail with information detailing how to claim this ticket.
- A British Sign Language performance interpreting service will be provided on request by qualified interpreters from Performance Interpreting. Please make sure you request this service on the Accessible Facilities Application Form. Customers who have requested the service will be contacted by the interpreting team to get an understanding of which performances they would like covered but please note, this is not guaranteed and is subject to change, however it informs the creation of an interpreting schedule. Full performance interpreting schedules will be included in our Accessible Guide, along with details and the location of our information and welfare service available for Deaf customers at BBC Radio 1 Big Weekend. Hearing loops will be installed at the accessible entrance, main stage platform and second stage platform
- Accessible Entrance We will provide a dedicated entrance lane for customers with accessibility requirements to access the arena. Quiet Space We have a quiet space, which whilst open to all, will give preferential space to guests with access needs. It's particularly helpful for guests who find the high stimulation environment of a music festival overwhelming and just need a bit of respite time in a reduced stimulation environment. Food & Drink Dedicated accessible lanes will be available at each main bar, this section of the bar will have a lowered counter and bypasses the main queuing system. Large print menus will be available at the bars. Food concessions will all have large print menus available, and staff are briefed and committed to assisting customers who need extra assistance – so do ask them if you feel the need. Medication Refrigerated medication storage is available in the arena. Customers who require this must submit an Accessible Facilities Application Form. We recommend bringing a copy of your doctor's letter or prescription. Please keep all medication in its original boxes and place in a labelled bag or box.