Cadbury World
Overview
"Uncover a world of chocolatey delights and enjoy a fascinating, fun-packed day out at Cadbury World! You'll learn how your favourite confectioneries are made, play in virtual chocolate rain, and add your favourite treat to a delicious pot of warm melted Cadbury Dairy Milk. Discover the origins of the cocoa bean, before hopping aboard the magical 'Cadabra' ride, and meeting the infamous Cadbury drumming gorilla!"
Contact details
69 Linden Rd Birmingham West Midlands B30 1JR United Kingdom
https://www.cadburyworld.co.uk/plan-your-visit/accessibility
Access Card notes
We want to create moments of pleasure for all our visitors and lasting memories of a wonderful day out; with this in mind, Cadbury World visitor safety and enjoyment is paramount and central to how we operate. We strive to offer an inclusive experience for everybody and regularly carry out reviews and risk assessments to ensure the expected high standards are maintained. Please go straight to reception on arrival before entering the main experience. Please show your access card as well as suitable photo ID of the named recipient at reception.
The Access Card is listed on this provider's website as accepted documentation for access facilities and tickets. The information in this listing is sourced from the provider's publicly available information.
*This is subject to change. Please check with the provider directly for more information about their policy.*
Access guidance
- For Guests who may find it difficult, or cannot stand for long periods of time either because of physical disability or learning/emotional impairment we issue wristbands, so that staff can offer additional assistance.
- There is a low-level reception counter and low-level exhibits in certain zones. There are ramp adaptations throughout and lift access where available. There are two wheelchair spaces in the 4D Chocolate Adventure cinema. In addition, a bean mobile on our Cadabra ride has been adapted for wheelchair use. We have a limited number of wheelchairs available for visitors to borrow upon request on a first come first served basis. There is regular seating throughout the exhibition. A first aid room is also available. Our African adventure play area is split into three zones. The third area is designed for wheelchair users with ramps, lower level interactive areas and tactile surfaces. Our wheelchair friendly playground is suitable for children aged 2 - 14 years. Adult supervision is required at all times. The play area may be closed at times in the interest of health and safety. In addition, due to safety regulations, pushchairs are not permitted on the upper floor or on the Cadabra ride - a pushchair park is provided.
- Accessible parking spaces are located near the entrance to Cadbury World.
- There are accessible toilets on each floor and throughout the attraction. There is a standard access toilet facility which includes separate larger cubicle room with emergency alarm, support arm and lower level sink. There is also a state of the art Changing Places facility which can be accessed using a RADAR key which is available from reception. The facility includes rails and support arms, height adjustable sink unit and height adjustable changing bed, automatic toilet, ceiling lift and modesty screen.
- We offer a guide dog sitting service at this part of the experience and one of our staff will be able to offer additional assistance.
- Access Card holders with the +1 symbol are entitled to a free essential companion.
- We offer visually impaired visitors the opportunity to feel and touch key props at various stages (i.e. in our Chocolate Making Area, our chocolatiers can hand out the moulds they use to make chocolate products as they give their demonstration talk). Guide dogs are allowed throughout the attraction except in production areas. We offer a guide dog sitting service at this part of the experience and one of our staff will be able to offer additional assistance. There is a large print script available of the tour and tactile surface changes to indicate differences in levels. There are DDA-compliant handrails, stairs and steps with coloured warning edges and directional signage. The venue also features tactile surface changes to indicate differences in levels, stairs and steps with coloured warning edges and directional signage.
- A written script of the tour is available from reception and there is an Infrared system for visitors with a compatible hearing-aid system. The majority of our video presentations have English subtitles. Please note that in the event of an emergency, house lights will come up to warn of this. BSL interpretation screens are present at relevant points of the tour.
- The 4D cinema may not be suitable for those easily startled by sudden movement, motion effects, loud music, or periods of darkness. Due to motion effects used in the pre-show and cinema, it is not suitable for pregnant women or guests with heart or spinal conditions. There are two wheelchair spaces in the 4D cinema and also static (non-moving) chairs are available. In addition, Cadbury World is a multi-sensory and interactive experience. Staff will be happy to answer any questions throughout the exhibition. As well as this, If you require information on Cadbury products that contain nuts, please visit the Cadbury website here. If you are planning a visit to Cadbury World and require advice on allergies, we would strongly recommend you contact us in advance through our booking line on +44 121 393 6004 for information. With a diverse team we have a number of bilingual member of staff, some with BSL basic skills and the majority of staff have undertaken basic courses in Autism awareness and Makaton.